At Radioflyer Innovations, we strive to provide our clients with excellent products and service. Despite our attention to detail and quality control, there may be a time when a product arrives with or develops an issue that causes it to not work properly. Rest assured that when this occurs, we will do our best to make sure the problem is remedied as quickly as possible.
All products come with a 1-year warranty against manufacturer defects. If a product fails during this period, please contact us and we will arrange for a repair or replacement at no charge. If your product fails after this period or is damaged at any point in it's life, we can help you fix your product for significantly less than it would cost to purchase a new one.
(Warranty does not cover damage caused by Improper installation or misuse)
Refund Policy: In our experience, most issues can be solved with a repair or replacement of products. However, there are some instances where this is not possible. Returns are allowed as follows:
Returns due to Irreversible damage or product failure or an ordered product is no longer available: Returns will be 100% of purchase price (no restocking fee).
Returns due to customer change of mind (product is not damaged and fully functional): All Authorized returns for refunds for this reason are subject to a 20% restocking fee.
All modifications and installations are at the customers own risk. Radioflyer Innovations LLC is not responsible for mechanical, electrical or other failure when using any aftermarket products. By installing any aftermarket product, the customer takes full responsibility for any use, and/or misuse of the product and agrees to hold Radioflyer Innovations LLC harmless for any consequences or damages resulting from use and/or misuse of products or services.