At Radioflyer Innovations, we strive to provide customers with excellent products and service. Despite our attention to detail and quality control, there may be a time when a product has or develops and issue that causes it to not work properly. Rest assured that when this occurs, we will do our best to make sure the problem is remedied as quickly as possible.
Warranty: All products come with a 1-year warranty against manufacturer defects. If a product fails during this period, please contact us via email and we will setup a repair or replacement for the product or part of the product at no charge. If your product fails after this period or is damaged at any point in it's life, don't worry. Just send an email anyway and we can help you fix your product for significantly less than it would cost to purchase a new one.
Warranty does not cover damage caused by Improper installation.
Refund Policy: Except in the most extreme cases (ex: where a product or service already purchased is no longer available) we do not offer refunds. In our experience, most issues can be solved with a repair or replacement of products.
All Authorized returns for refunds are subject to a 20% restocking fee. Return shipping is as the buyers expense.
Many Radioflyer Innovations LLC parts are sold for off-road use only. All modifications and installations are at the customers own risk. Radioflyer Innovations LLC or www.radioflyerinnovations.com hold no responsibility either implied or otherwise for mechanical, electrical or other failure when using any aftermarket products. Items sold for off-road use only are illegal in many states and provinces and are intended for racing vehicles which may never be used on a public road.
By purchasing any aftermarket product, the customer takes full responsibility for any use, and/or misuse of the product and agrees that Radioflyer Innovations LLC or www.rradioflyerinnovations .com holds no responsibility for any consequences, legal, or other, of such use and/or misuse.